FAQ’s

Welcome to the Membership Office!

Below you will find the answers to many of the frequently asked questions about becoming a member at Phoenix Fitness Ancaster.

How much does a Membership cost?

We have a variety of membership plans available at Phoenix Fitness. Our membership plans vary based on the category (we offer a small incentive to Junior and Mature Adult Members) and also the length of the membership.

  • Family Plan Pricing $52 bi-weekly
  • Mature Adult Pricing $19.00 bi-weekly
  • Student Pricing $19.00 bi-weekly
  • Adult Pricing $22.00 bi-weekly
  • Family Add On Pricing $19 bi-weekly

Please contact us at Ancaster: 905-648-0226, Stoney Creek: 905-664-3488 for pricing

What are your Hours of Operation?

Ancaster

Monday – Thursday:  5:30 a.m. to 10:00 p.m.
Friday:  5:30 a.m. to 9:00 p.m.
Saturday:  7:00 a.m. to 6:00 p.m.
Sunday:  7:00 a.m. to 5:00 p.m.

Stoney Creek

Monday – Thursday:  5:30 a.m. to 9:30 p.m.
Friday:  5:30 a.m. to 9:00 p.m.
Saturday:  7:00 a.m. to 6:00 p.m.
Sunday:  7:00 a.m. to 5:00 p.m.

Do I have to pay a Joining Fee?

We do not currently charge a joining or initiation fee at Phoenix Fitness.

Do I have to join for a year?

No. All of our membership plans are paid monthly and are on a no obligation, no commitment basis. We only require 10 days notice to deactivate your membership.

What is included in my membership?

  • Unlimited use of the cardio, strength, free weights sections of the club.
  • Use of the locker rooms, shower facilities and use of daily locker.
  • Group Exercise Classes including Pilates (Spinning classes additional)
  • Childcare (Ancaster location only)

Do I get a discount if I pay in full?

No. Prices are the same if you pay bi-weekly or in full.

How can I pay my membership fees?

We will arrange bi-weekly electronic funds transfer from your financial institution. Membership fees can also be paid via automatic bi-weekly withdrawals via Visa, MasterCard or American Express.

What other fees are there when I join?

New members may be subject to a one time fee to cover the initial fitness consultation. This is a requirement to become a new member. From time to time this fee may be waived under a promotion.

Do you have Group Exercise Classes and when are they?

Yes
Click here to view the schedule for our Ancaster location
Click here to view the schedule for our Stoney Creek location

Do you charge for Childcare and what is the charge?

Yes, childcare is included in your membership at Phoenix Fitness Ancaster.

Child care is NOT included in your membership at Phoenix Fitness Stoney Creek.
*Due to the low demands of the childcare, effective October 10, 2011, we are
going to require 24 hours notice to book a time slot in the room.

For one child, for an unlimited amount of visits:  $7.50 bi-weekly
For a family plan, for an unlimited amount of visits: $12.50 bi-weekly

How many clubs do you have?

We currently have two clubs listed under the Phoenix Fitness Clubs banner that you can use. Our other club is located on main street west in Hamilton. We are also a Member of the Profitness Alliance and with your membership to Phoenix you may use any of the other member clubs at no cost.To view a list of member clubs where your membership is accepted click here.

What help will I get when I join?

When you join the club, Jody Brown, RN, our Fitness Consultant will meet with you and take you through an in-depth fitness consultation and assessment process. At the end of your consultation, your fitness consultant will make a number of recommendations to help you achieve your health and fitness related goals.

These recommendations will cover all areas and aspects of fitness, health, wellness and nutrition required to move towards your personalized goals.

Will I get any help throughout my membership?

Every 90 days you are eligible to revisit with Jody, our Fitness Consultant, to check and measure your progress and get fresh ideas and tips on how to progress further.

Do you have Personal Training?

Yes. We currently have a team of certified Personal Trainers with a variety of backgrounds and specialties.

What does Personal Training cost?

A Personal Trainer can be hired starting at $53 per 1 hour session. We have a variety of packages and trainers available but we only prescribe packages after having met with you and conducting an in-depth consultation. We do this is to establish your personal needs and requirements and also to try to match you with the trainer who will best help you achieve your goals.

Do you have spinning classes?

Yes
Click here to view the spinning schedule for our Ancaster location.
Click here to view the spinning schedule for our Stoney Creek location.

Is there a cost for spinning classes?

Do you have lockers that I can use?

Yes we provide lockers to you on a day use basis. Please bring your own lock.

Do you supply towels?

No. We ask that you bring your own towels

Can I try the club before I buy a membership?

If you wish to try the club before committing to a membership we have 7, 14 and 21 day passes available for sale. These are available through at the club.

How do I cancel my membership or put it on hold?

Simply notify the club in person or in writing 10 days prior to your next membership fee billing date and we will deactivate your membership.

If you wish to reactivate your membership you may call or visit us and authorize your billing to commence again. In this case, if you are reactivating within 6 months of leaving, you will not be required to pay any upfront fees.

To contact us and inquire about any of our services please select the division you wish to contact and someone will reply to your inquiry within 24 hours.